Supplier Mode
Order Routing
How orders from sellers are routed back to your WooCommerce store.
When a customer purchases one of your products through a seller's store, the order is automatically routed back to your WooCommerce store for fulfillment.
Order Flow
Customer places order on Seller's store
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Seller's WooCommerce/Shopify creates order
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Nventory receives order notification
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Order is created in YOUR WooCommerce store
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You fulfill the order (ship, update status)
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Status updates sync back to seller's storeWhat's Included in the Order
| Data | Included | Notes |
|---|---|---|
| Product(s) ordered | Yes | Mapped to your WooCommerce products |
| Quantities | Yes | Exact quantities from the seller's order |
| Shipping address | Yes | Customer's delivery address |
| Order total | Yes | Based on your wholesale/supplier pricing |
| Customer name | Yes | For shipping label generation |
| Order notes | Yes | Any special instructions |
Order Status Sync
Order statuses sync bidirectionally:
| Your Status | Seller Sees |
|---|---|
| Processing | Processing |
| Completed | Completed |
| Shipped (with tracking) | Shipped with tracking number |
| Cancelled | Cancelled |
| Refunded | Refunded |
When you mark an order as shipped and add a tracking number, that information is automatically sent to the seller's store so their customer can track the delivery.
Fulfillment Workflow
- New order arrives — appears in your WooCommerce Orders list with a Nventory reference
- Process the order — pick, pack, and ship as you normally would
- Update the status — mark as completed/shipped in WooCommerce
- Status propagates — the seller and their customer see the updated status
Pricing
Orders from sellers use the pricing configured in your Nventory supplier settings. This may be different from your retail pricing — allowing you to offer wholesale rates to sellers while they set their own retail markup.