Getting Help
How to diagnose issues and get support for Nventory.
Self-Diagnosis Steps
Before reaching out for support, try these steps to identify the issue:
Check Your Connection
Go to Nventory in your WordPress admin and click Test Connection. This tells you immediately if your store can communicate with the Nventory platform.
Verify WooCommerce Is Active
Go to Plugins > Installed Plugins and confirm WooCommerce is activated. Nventory cannot function without it.
Check Your User Role
You need the Shop Manager or Administrator role to use Nventory. Go to Users > Your Profile to verify.
Try a Different Browser
If the interface isn't responding, try opening your WordPress admin in a different browser or incognito window. This rules out browser extension conflicts.
Information to Gather
If you need to contact support, having the following information ready will help resolve your issue faster:
| Information | How to Find It |
|---|---|
| WordPress version | Dashboard > Updates, or footer of admin pages |
| WooCommerce version | Plugins > Installed Plugins |
| Nventory version | Plugins > Installed Plugins |
| PHP version | Tools > Site Health > Info > Server |
| Operating mode | Nventory settings page (Supplier or Seller) |
| Test Connection result | Nventory settings page > Test Connection |
| Error messages | Screenshot any error notices you see |
Common Error Messages
| Message | What It Means |
|---|---|
| "WooCommerce is required" | WooCommerce plugin is not active |
| "Not connected to Nventory" | No active connection — click Connect to Nventory |
| "Connection test failed" | Your store cannot reach the Nventory platform — check your server's outbound connectivity |
Contact Support
If you've tried the self-diagnosis steps and still need help:
- Email: support@nventory.io
- Website: nventory.io
Include your WordPress version, WooCommerce version, Nventory version, and the result of Test Connection when contacting support. This helps us resolve your issue much faster.